Legal
Data & Account Deletion
This page explains what data E2X Education stores, what gets deleted when you close your account, and how to request deletion.
In-app deletion
Teachers and Students can deactivate their own account from the mobile app (Profile → Delete Account).
Response time
Email requests for full data deletion are processed within 30 days of verification.
Verified deletion
We verify your identity before deleting any account or data by email.
Partial retention
Some financial records must be retained by law (7 years). We tell you exactly what stays.
Deleting your account from the app
Teachers and Students using the E2X Education mobile app can delete their own account directly in the app: go to Profile → Delete Account and confirm. This immediately deactivates your account, signs you out, and removes your device’s push-notification registration. It cannot be undone from within the app.
Deactivating your account in the app stops your access and removes your login and device data from active use. Records that are part of the school’s institutional history (such as attendance or exam results already recorded against your account) are retained with the school unless you separately request full deletion as described below.
School Administrators and Parents do not currently have an in-app deletion option. Use the email process below instead.
Requesting full data deletion by email
Individual users (Teachers, Students, Parents, Guard Staff): You may request full deletion of your personal account and associated data. Your name, contact details, and login credentials will be removed. Operational records that reference your account (e.g., attendance records, fee records) will be anonymised rather than deleted, as they are part of the school’s institutional records.
School Administrators: You may request deletion of your own account by email. Note that a school cannot be fully deleted via a single admin account request — full school data deletion requires the school’s authorised representative to submit a School Closure Request (see below).
School Closure (full data deletion): An authorised representative of the school (e.g., Principal, Director) may request deletion of the entire school account and all associated data. This will result in permanent deletion of all student records, teacher records, fee records, attendance data, and associated media files.
What data is deleted?
| Data Type | On Account Deletion | On School Closure |
|---|---|---|
| Login credentials (email, password) | Deleted | Deleted |
| Profile data (name, phone, photo) | Deleted | Deleted |
| Push notification registrations | Deleted immediately | Deleted |
| Login session tokens | Deleted immediately | Deleted |
| Voice conversation transcripts | Deleted | Deleted |
| Student records (full profile) | Anonymised | Deleted |
| Attendance records | Anonymised | Deleted |
| Fee payment records & receipts | Retained 7 years (law) | Retained 7 years (law) |
| Exam results and marks | Anonymised | Deleted |
| Uploaded files (photos, documents) | Deleted | Deleted |
| SMS delivery logs | Anonymised | Deleted after 90 days |
| School configuration & settings | Not applicable | Deleted |
* Fee payment records are retained for 7 years as required under the Income Tax Act, 1961, and GST regulations applicable in India. This retention is mandatory regardless of deletion requests.
* The “On Account Deletion” column applies to both the in-app deletion described above and an individual email request; in-app deletion deactivates your account and removes your credentials and device registrations immediately — anonymisation of older institutional records is completed as part of our regular account-closure process.
How to request deletion by email
Send an email from your registered address
Email privacy@e2xinfotech.in from the email address associated with your E2X Education account. Use the subject line: “Account Deletion Request — [Your School Name]”.
Include required information
In your email, include: (a) your full name, (b) your role (Teacher / Student / Parent / Admin), (c) your school name and school code/ID if known, (d) the type of deletion you are requesting (personal account only, or full school closure), and (e) a brief reason for the request (optional).
Identity verification
We will verify your identity by confirming that the request came from the registered email address. For school closure requests, we may request additional documentation to confirm you are an authorised representative of the school.
Deletion within 30 days
We will process your deletion request within 30 days of verification and send a confirmation email when complete. We will also notify you of any data that cannot be deleted due to legal retention requirements.
Data stored on your mobile device
The E2X Education mobile app stores the following data locally on your device, in encrypted storage:
- Your login session (so you stay signed in)
- Your user profile (name, role, school)
- Your school’s name, ID, and current academic session
- Your push-notification registration
- App theme preference
To remove this data from your device, simply log out of the app (which clears your session and profile) and then uninstall the app. Uninstalling the app removes all locally stored data.
Voice recordings made during AI Voice Agent sessions are temporary files that are cleared after each session. They are not permanently stored on your device.
Contact
For deletion requests, data export requests, or any questions about your data:
E2X Infotech Private Limited
Unit 207, Tower B, ITHUM TOWER, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309, India
Data requests: privacy@e2xinfotech.in
General support: support@e2xinfotech.in
Phone: +91 97921 31452
See also: Privacy Policy · Terms & Conditions